FAQ
Frequently Asked Questions
1. How long will it take to receive my order?
Order processing: 1-3 business days. You'll receive your tracking number by email within 3-4 business days of placing your order.
Delivery: 10-15 business days from dispatch.
Shipping is free and fully tracked, worldwide.
2. Do you offer free shipping?
Yes. We offer free worldwide shipping on every order, with no minimum purchase required.
3. How can I track my order?
Once your order ships, we'll email you a tracking number and a tracking link. Please allow up to 48 hours after receiving your tracking number for the carrier to update tracking information online.
4. What is your return policy?
We offer a 30-day money-back guarantee starting from the date your order is delivered. If you're not satisfied, contact us at infobuddymutt@gmail.com within 30 days of delivery to start your return or refund. Items should be unused and in their original condition; for hygiene reasons, opened consumable items cannot be returned unless defective. See our Refund Policy for full details.
5. How do I start a return or request a refund?
Email us at infobuddymutt@gmail.com with your order number and the reason for your return. We'll confirm the details and guide you through the next steps. Approved refunds are processed within 5-10 business days to your original payment method.
6. Can I change my shipping address or cancel my order?
Yes, if you act quickly. We begin preparing orders for fulfillment shortly after they're placed, so we can only guarantee address changes or cancellations if you contact us within 12 hours of placing your order, at infobuddymutt@gmail.com. Once an order has entered fulfillment, we may no longer be able to modify or cancel it.
7. Will I have to pay customs fees or import taxes?
Orders shipped within the United States and the European Union are generally not subject to additional customs charges. If you're ordering from outside the US or EU, your order may be subject to customs duties, import taxes, or fees charged by your local customs office. Any such charges are the responsibility of the customer, are not included in your order total, and vary by country.
8. How can I contact customer support?
Email us anytime at infobuddymutt@gmail.com. Our support team is available Monday-Saturday, 9:00 AM-8:00 PM CET, and we respond to all messages within 24-48 business hours.
9. What payment methods do you accept?
We currently accept PayPal. We're working on adding more payment options soon.
10. What size dog does the Booster Seat fit?
Our Elevated Dog Car Booster Seat fits most dogs up to 25 lbs (about 11 kg). If you're unsure whether it's the right fit for your dog, email us at infobuddymutt@gmail.com before ordering and we'll be happy to help.