Refund policy

Refund Policy

Last updated: July 10, 2026

We want you and your dog to be happy with your purchase. If you're not satisfied, we offer a 30-day money-back guarantee, as described below.

1. Our 30-Day Money-Back Guarantee

You may request a refund within 30 days of the date your order is delivered. This 30-day guarantee is offered voluntarily by Buddymutt and applies to all customers, regardless of location.

2. Product Condition

To be eligible for a refund, items should be unused, in their original condition, and, where applicable, in their original packaging. For hygiene and safety reasons, certain consumable items — such as opened dental treats or other opened chews and edible products — cannot be returned or refunded unless the item is defective or was damaged in transit.

3. How to Start a Return or Refund

To start a return or refund request, email us at infobuddymutt@gmail.com with your order number and the reason for your request. Our support team will confirm your eligibility and provide next steps. Please do not send products back before receiving confirmation from us.

4. Refund Processing Time

Once your return or refund request is approved, we will process your refund within 5-10 business days. Refunds are issued to your original payment method. Depending on your payment provider, it may take a few additional business days for the refund to appear in your account.

5. Right of Withdrawal for EU Consumers

If you are a consumer residing in the European Union, you have a statutory right of withdrawal, allowing you to cancel your purchase within 14 calendar days of receiving your order without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights. Buddymutt voluntarily extends this period to 30 days from delivery for all customers, as described above. Our 30-day guarantee already includes and exceeds your minimum legal right of withdrawal — you do not lose any statutory protection by relying on our extended policy.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us at infobuddymutt@gmail.com as soon as possible with your order number and a photo of the issue, and we will arrange a replacement or refund at no additional cost to you.

7. Shipping Costs on Returns

Since we offer free worldwide shipping on all orders, no shipping charge was collected at checkout. If any return shipping cost applies to your specific return, we will let you know when we confirm your return.

8. Contact Us

Questions about your refund or return can be sent to infobuddymutt@gmail.com. We aim to respond within 24-48 business hours.